Customisation Onboarding Specialist

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Customisation Onboarding Specialist

Customisation Onboarding Specialist

  • Carmina Cañero

Role Summary:

As a Customer Onboarding Specialist you will responsible for onboarding and guiding new users or clients to achieve their first success with MedAdvance products and services.

Customer onboarding specialists help customers learn how to use products or services in a simple and effective way. After a successful onboarding, customers take an interest in our service and see for themselves how exactly it brings value to them.


  • Educating customers
  • Setting up customers for immediate success
  • Reducing roadblocks as best as possible
  • Improving product or service adoption
  • Creating a loyal customer base
  • Improving communication between stakeholders
  • Giving customers detailed account directions
  • Recording and solving customer issues, queries, and requests
  • Educating users about the product best practices
  • Company presentations and demos

Skills Requirements:

  • 1+ years experience in a similar role, either with direct experience with client onboarding.
  • Excellent English communication skills.
  • Empathy.
  • Ability to develop a good grasp of product qualities and capabilities.
  • Experience in Web Technologies.
  • Well-developed presentation and negotiation skills
  • A team player who enjoys getting on with people from a multitude of backgrounds.


Benefits of working as a Onboarding Specialist at MedAdvance in Bonifacio Global City:

  • MedAdvance offers great benefits
  • MedAdvance offers career progression opportunities
  • Attractive package

Start in January 2023.